Answers to your most common questions
Orders & Shipping
Orders are shipped Monday to Friday between the hours of 9AM and 5PM GMT. This excludes weekend days and UK Bank Holidays. Our team will process your order within 48 hours, we then hand it over to our nominated carriers.
We track every order. We'll send you the tracking number of your order and you can track it here.
If you have any issue with your tracking information, email us at firstname.lastname@example.org and we will be happy to help.
Unfortunately we start processing your order as soon as it's placed. We are unable to change or cancel orders once they are made. if you made an error at checkout, please reach out to email@example.com.
Unfortunately, we are unable to make any changes to your order once you have placed this however if you email us at firstname.lastname@example.org with your order number, one of our team will be able to advise the best next steps to take.
Yes we offer free expedited shipping to the US. Please refer to our Shipping and Delivery page for more information.
We’re so sorry to hear that your order has arrived damaged. Please email us on email@example.com with your order number and a photo of the damage. One of our team will be happy to help!
We’re so sorry to hear that you were sent the incorrect item. We’d love to sort this for you! Please email us on firstname.lastname@example.org with your order number and a photo of what you have received. One of our team will be happy to help!
To request a return please visit our return portal here: https://refybeauty.com/a/returns. You will need your email and order number to process this request.
We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
Unfortunately, we are unable to replace or refund any items that were not purchased directly from our website. We’d advise contacting Selfridges or Sephora directly if you require any assistance with your order and they will be able to help you!
All of our products are vegan, cruelty free, fragrance free and Leaping Bunny Approved!
Brow Sculpt has been developed to keep your brows in place all day and contains ingredients such as Carnauba Wax and Candellila Wax which help to hold your brow hairs in place.
Brow Tint adds pigment to the brows to create a lightweight, textured brow.
Brow Sculpt is part of our three stage process and is designed to sculpt and set the brow.
Our Brow Tint gives a more textured brow than our Brow Sculpt but both have an amazing high performance hold.
Brow Tint will help to keep your brows in place for 12+ hours.
Brow Tint and Brow Sculpt are both brow gels so we don't advise to use these products together.
No, Brow Tint is an instant, non-permanent tint that can be removed with any makeup remover.
Face Primer has been designed to help your make up stay in place and last longer than if you weren't wearing primer. In a user trial of 50 females aged 18-50, 86% agreed that the product helps to keep your makeup in place for up to 8 hours.
Yes! We would recommend that Face Primer is used as the last step in your skincare routine, before applying makeup or on it's own on no makeup days.
We ship worldwide. Although we may not ship to some countries due to their cross-border policy requirements. This includes Russia, Barbados, St Martin, Kazakhstan, Belarus, Martinique, Yemen, Libya, Tanzania, Argentina and Mexico.
We cover all tax and duties to EU & UAE. For U.S orders the duties will be calculated at checkout. For any other countries outside of the United Kingdom you may be subject to import duties and taxes, which are issued once the package reaches your country. Customs policies vary from country to country, so you should contact your local customs office for further information.
You can find REFY beauty products at Sephora in the US, and Selfridges in the UK. You will also find us in our own pop-up shops for limited periods. Sign up to our emails or follow our socials to find out more.
To activate your premium delivery, please create an account with us using the link below. Once you are logged in, your next purchase on your account should automatically have this applied.
You can unsubscribe from Refy Beauty promotional emails by clicking the unsubscribe link at the bottom of the email, this will remove you from our mailing list.
Our Customer Service team are also available Monday - Friday from 9:00 AM - 17:00 PM GMT (excluding weekends and UK bank holidays).